Electronic appeal

All fields are required.
Electronic appeals must be written in Belarusian or Russian.

Electronic appeals received by OJSC "Vityaz" are subject to consideration in the manner established for consideration of written appeals.

• surname, first name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);
• applicant's email address;
• statement of the essence of the appeal.

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• full name of the legal entity and its location;
• surname, first name, patronymic (if any) or initials of the head or person duly authorized to sign appeals;
• applicant's email address;
• statement of the essence of the appeal.

The text of the appeal must be readable. It is not allowed to use obscene or offensive words or expressions in appeals.

Applications should contain information on the results of their previous consideration with the attachment (if available) of documents confirming this information.

Electronic applications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.

Additional documents and (or) information (documents confirming the powers of the applicants' representatives, documents on the results of the previous consideration of applications and other documents and (or) information necessary to resolve the issues set out in the appeal) may be attached to the electronic appeal.

At the same time, such documents and (or) information must be submitted in the form of files in the formats: Portable Document Format (PDF), Office Open XML (DOCX), double markup format (DOC), Rich Text Format (RTF), text file (TXT ), Open Document Format (ODT), archiving and data compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

• messages do not meet the above requirements;
• applications are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the order of the administrative process, legislation on administrative procedures, appeals are appeals from an employee to an employer or in accordance with legislative acts established a different procedure for submitting and considering such appeals;
• the appeals contain issues, the solution of which does not fall within the competence of the organization to which they were received, including if the comments and (or) suggestions made in the book of comments and suggestions do not relate to the activities of this organization, individual entrepreneur, do not concern the quality of goods produced (sold) by them, work performed, services rendered;
• the deadline for filing a complaint was missed without a good reason;
• the applicant filed a second appeal, including the one entered in the book of comments and suggestions, and it does not contain new circumstances that are important for considering the appeal on the merits;
• Correspondence with the applicant on the issues set out in the appeal has been terminated.

The applicant has the right to withdraw his appeal before considering it on the merits.

The withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way that the electronic appeal was sent.

• The response of the organization to the appeal or the decision to leave the appeal without consideration on the merits can be appealed to a higher organization
• The response of the organization to the appeal or the decision to leave the appeal without consideration on the merits after an appeal to a higher organization can be appealed to the court in the manner prescribed by law.
• A response to a complaint to a higher organization can be appealed to the court if, when considering this complaint, a new decision is made that is within the competence of the corresponding higher organization.
• The response to the appeal or the decision to leave the appeal without consideration on the merits of an organization that does not have a higher organization, as well as an individual entrepreneur, can be appealed to the court in the manner prescribed by law.

In the event that incoming electronic appeals of similar content from different applicants are of a mass nature (more than ten appeals), responses to such appeals, by decision of the head of a state body or other state organization or a person authorized by him to sign responses to appeals in the prescribed manner, may be posted on the official the website of a state body or other state organization in the global computer network Internet without sending answers (notifications) to applicants.

All fields are required.
Electronic appeals must be written in Belarusian or Russian.

Electronic appeals received by OJSC "Vityaz" are subject to consideration in the manner established for consideration of written appeals.

• surname, first name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);
• applicant's email address;
• statement of the essence of the appeal.

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• full name of the legal entity and its location;
• surname, first name, patronymic (if any) or initials of the head or person duly authorized to sign appeals;
• applicant's email address;
• statement of the essence of the appeal.

The text of the appeal must be readable. It is not allowed to use obscene or offensive words or expressions in appeals.

Applications should contain information on the results of their previous consideration with the attachment (if available) of documents confirming this information.

Electronic applications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.

Additional documents and (or) information (documents confirming the powers of the applicants' representatives, documents on the results of the previous consideration of applications and other documents and (or) information necessary to resolve the issues set out in the appeal) may be attached to the electronic appeal.

At the same time, such documents and (or) information must be submitted in the form of files in the formats: Portable Document Format (PDF), Office Open XML (DOCX), double markup format (DOC), Rich Text Format (RTF), text file (TXT ), Open Document Format (ODT), archiving and data compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

• messages do not meet the above requirements;
• applications are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the order of the administrative process, legislation on administrative procedures, appeals are appeals from an employee to an employer or in accordance with legislative acts established a different procedure for submitting and considering such appeals;
• the appeals contain issues, the solution of which does not fall within the competence of the organization to which they were received, including if the comments and (or) suggestions made in the book of comments and suggestions do not relate to the activities of this organization, individual entrepreneur, do not concern the quality of goods produced (sold) by them, work performed, services rendered;
• the deadline for filing a complaint was missed without a good reason;
• the applicant filed a second appeal, including the one entered in the book of comments and suggestions, and it does not contain new circumstances that are important for considering the appeal on the merits;
• Correspondence with the applicant on the issues set out in the appeal has been terminated.

The applicant has the right to withdraw his appeal before considering it on the merits.

The withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way that the electronic appeal was sent.

• The response of the organization to the appeal or the decision to leave the appeal without consideration on the merits can be appealed to a higher organization
• The response of the organization to the appeal or the decision to leave the appeal without consideration on the merits after an appeal to a higher organization can be appealed to the court in the manner prescribed by law.
• A response to a complaint to a higher organization can be appealed to the court if, when considering this complaint, a new decision is made that is within the competence of the corresponding higher organization.
• The response to the appeal or the decision to leave the appeal without consideration on the merits of an organization that does not have a higher organization, as well as an individual entrepreneur, can be appealed to the court in the manner prescribed by law.

In the event that incoming electronic appeals of similar content from different applicants are of a mass nature (more than ten appeals), responses to such appeals, by decision of the head of a state body or other state organization or a person authorized by him to sign responses to appeals in the prescribed manner, may be posted on the official the website of a state body or other state organization in the global computer network Internet without sending answers (notifications) to applicants.